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Claims Management Software

Powerful, intelligent solutions for your business

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What is


Virtualfiles is a dynamic platform capable of transforming the full claims lifecycle from incident to outcome, enabling clients to optimise resources and make informed, data-driven decisions that drive profitability and produce better outcomes.

Our automated solution builds effective claims management systems using flexible workflows and intelligent reporting to deliver improved efficiencies that reduce the total cost of risk, safeguard compliance, and enhance the customer experience.

The complete


A centralised solution offering advanced real-time MI and data analytics facilitates faster processing time and better communication whilst improving fraud detection and data security.

  • Improved efficiencies by automating repetitive and manual tasks connected to claim progression and document management
  • Enhanced data integrity through verification of information from multiple sources to help execute risk assessments and manage fraudulent claims
  • Sophisticated statistical insight and analytics providing enhanced tracking and reporting capabilities
  • Effective as an outsourced tool or fully integrated into legacy systems with customised forms and portals aligned with corporate branding
  • Compliant with ISO 20071:2022 to assure clients of optimal information security and privacy protection