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Full claims lifecycle management
Full claims management from FNOL to settlement
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Workflow and process automation
Automate process and drive efficiency
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Document generation
Upload your existing document templates, generate documents, or have the system automate the generation or delivery of the document automatically
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Advanced real-time MI, KPI & analytical dashboards
The advanced MI, BI, KPI and analytical module provides a single pane across all schemes, giving you instant access to key information
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Reporting
Making the creation of complex reports simple and quick, generate a v5 Lloyds bordereau, financial movement, claims summary with ease. Automate the creation and delivery of reports
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Form design
Create custom screens easily. Add user securities, release to a scheme, add workflow and processes with ease
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Manage multiple schemes
The ability to add and manage existing and new schemes with ease
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Security Management
Ability to apply granular user securities
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Client access portal
Provide brokers, insurers, capacity providers or any external party secure access via the client portal
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Document management
Upload documents to a claim, create a collection of documents and issue securely with restrictions (download limits/time to download limits), Merge documents, full version control. Tag documents with additional metadata
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Messaging
Send and receive emails directly to and from a claim. Create claims from FNOL emails, integrate emails into workflow for further process automation
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Financial
Add payments and set reserves
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Financial authority
Building in capacity/regulatory governance using the vf financial authorisation module
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Policy Module
Create or bulk upload policies for multiple schemes. Advanced policy erosion based on split or basis
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Task diary
Create tasks and manage your diary
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Integration
Integrate into third party system via a API
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Authentication
Two form factor authentication or SSO sign on authentication
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Compliance and auditing
Every action is recorded and auditable, with the platform keeping a timeline of claims progression events per claim, and a transactional user action list per user
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Service Level Agreement
Track and meet contractual service levels
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Branding
Customise and brand the platform with logo, corporate colors, and platform name
“The VirtualFiles platform will save you time and drive performance and meet SLA’S”
“VirtualFiles offers one of the leading claims and risk management platforms on the market, and its easy to see why they are being recognised as one of the fastest growing insurtech providers around”
“I’ve been in the insurance market a long time, and the VirtualFiles claims management platform is without doubt the best I have used”
OUR APPROACH
Virtualfiles was approached by a leading global broker, with the urgent requirement to provide a global risk and claims management solution for a flagship client.
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A global platform
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Multi-currency
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Multiple time zones
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Layered policies with automatic policy erosion
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Dynamic party allocation based on policy erosion
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Corporate and PI claims management
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Automatic financial party allocation based on region
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Custom screens and workflows
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24/7 support
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Accessible across 40 countries / 247 regions